You can cancel orders free of cost before Oduniya.com has accepted the order. Currently, we do not allow order cancellations post order confirmation due to the bulky nature of our products and high shipping and handling costs.
In special cases, order cancellations post-shipment can be considered. However, we will refund the invoice amount subject to deduction of shipping and handling costs as well as reverse logistics costs.
Custom ordered products cannot be cancelled.
At Oduniya.com we believe that when it comes to renovating your home, the end-result should be nothing short of perfect. We understand the importance of choosing the right product, for the right project, and we want to empower you to make a confident buying decision
We accept return requests for delivered products only in the following cases:
- If the product delivered is different from the product ordered
- If the product delivered is defective or damaged at the time of delivery
- If the product package is missing a part/accessory of the product
- If the product is significantly different from the description on the website
Any return request will, however, be entertained once Our personnel/Staff has checked and determined the same at his own end.
We generally do not offer returns or refunds for any other reasons except for the above.
The returned product will be exchanged with a new one. If an identical replacement is not available, we will recommend similar products. Or just give you a refund of the entire invoice value, with our apologies!
In special cases, other returns can be considered subject to reverse logistics and related costs applicable to the customer.
To qualify for a refund, your product order must:
- Be in its original packaging
- In its original condition/In the same condition as it was when it arrived to your home or project site
- Not have been used, installed, altered, soiled or marked in any way
- Custom made products cannot be returned
Brand’s policy shall apply for specific branded item. We source branded items and these items are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same.
Again, any return request will, however, be entertained once Our personnel/Staff has checked and determined the same at his own end.
Note: Replacement will be made only if product is available on the Website.